🔥 Rise and Grind everyone! 🔥
Welcome back to the ReDesignYourGrind Brand-Builder 101: Shopify Tutorial Course!
In this video we will be going step by step through How to Refund Orders through Shopify and PayPal! We will be Refunding a REAL order on an actual profitable Shopify store run by ReDesignYourGrind.
We are covering how to issue the refund for back-ordered product/ lack of inventory, contact the customer to let them know what's going on, and retain the customer for when the item is in stock again in the future.
*TO THE CUSTOMER, COMMUNICATION IS KEY! IF YOU DON'T ACCURATELY INFORM THE CUSTOMER OF THE ISSUE THEY MAY NOT BE YOUR CUSTOMER IN THE FUTURE.
In these situations we find that it is always to reach out first before they're are any complaints to deal with, and apologize for the inconvenience while describing exactly what you are doing to make it right!.
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Thank you so much for watching and we will see you in the next one to ReDesignYourGrind!